FAQ

***Our old phone number (6466008243) is temporarily down. PLEASE CALL US AT 646 450 6330!

For faster responses, you can email us at support@creative-xp.com as well! Have an amazing day!  

QUESTIONS & ANSWERS

IMPORTANT INFORMATION ABOUT OUR 3G & 4G CELLULAR TRAIL CAMERAS:

The SimHero and 32 GB Memory card will be inserted in the camera when received because we wanted to make this Cellular Wild Game Cameras to be AS EASY AS possible to operate.

Here is how you can fix any sending errors when using the SimHero card and receive photos to your email or phone. This works ONLY if you have signal. If you don't have a signal, it means the sim card isn't active or you don't have any data left, so log in on your SimHero account.


1. Reset camera from the Main Menu -> Other -> Reset. Turn OFF the camera and turn it back ON. If the camera has a signal after resetting it, follow the below instructions.

2. After you reset the camera, please insert your EMAIL in the Main Menu -> 4G Section -> Send To -> Email -> Email 1. NOTHING else - just your personal email address! (we try with the email first and see if it works).
*MAKE SURE the Send To -> "Phone" section is EMPTY.

3. Afterward, please save your email address (by pressing MENU and then OK) and take a test photo by pressing OK when you are on the screen where you see what the camera is filming.

4. It should read on the screen "SENT SMTP" and afterward "SENT SUCCESS" or "SENT FAIL". Let us know if you have issues!

**If the camera says "SENT SUCCESS" but you don't receive it in your email inbox, please check your SPAM or JUNK folder.

***If you inserted your phone number in the "EMAIL 1" section (example: 6464506330@vzwpix.com) and when you took a test photo it said "SENT SUCCESS" but you didn't receive the photo, this happens because the phone network blocks the photos considering them spam. To FIX IT, you can do the following:

OPTION 1:
1. Delete your phone number from the "EMAIL 1" section
2. Insert your email address.

OPTION 2:
1. Call your phone network, ask for a High-Tech specialist.
2. Ask them to activate the SMTP feature for your phone number.

That's it. Let me know if it worked or you can call us at 646 450 6330. Thank you very much for your trust in our family business!

Thank you so much!