We'd love to hear from you - We're all ears!

You can contact our customer service for any request related to our products. However, in order to quickly find an answer, we suggest that you check the following sections first:

FAQ

See the Most Frequently Answered Questions

User Manuals

Instructions can be found in User Manuals

Return Policy

Do you want to return a product you purchased?

Do you have a question about CREATIVE XP products or need help with an order?

Customer happiness is our top priority so please send us an email anytime at support@creative-xp.com or write your concern below.

CREATIVE XP

85 West Street, Suite 4

Walpole, MA 02081

Need more help?

Complete the Contact Form below and we’ll reply to your query as quickly as possible.

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Does your Trail Camera find a signal when you turn it on? If it says "no signal", please check your SimHero account Yes No

Is your SimHero card active and has data? Without an active sim card, the camera won't find signal Yes No

After you take a test photo, does it say "Sent Success" OR "Sent Fail"? Please watch our tutorial video if you haven't yet. Here are the links: 3G Camera or 4G Camera Yes No

Do you need help changing your camera's settings (timelapse, image quality, SD card, etc.)? Yes No

Are you looking for information regarding our CREATIVE XP App? If so, do you have an iPhone or Android? iPhone Android

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